3 Best Laptops for Customer Service in 2024
From this article, you will know what are, in our opinion, the best laptops for customer service you can buy and use in 2024.
Many people can use a laptop to help them do their work much more optimally these days, including those who are in customer service roles. A laptop can help a customer service representative reply to customer queries through emails and social media, get data from online databases to help them answer customer questions, do online meetings with their work colleagues, etc with much more flexibility.
It will be better, however, if customer service representatives use a laptop with the right model and specification quality. Using the wrong kind of laptop can make them work less productively as they have to face considerable lags when using the software they need to use or are unable to get their laptop to support their work during important times in their shift.
If you are a customer service representative and want to use a laptop to help you do your daily work but don’t have a laptop yet for that purpose, you might be interested in buying a new laptop. Nevertheless, it can be confusing to pick the right laptop for a customer service representative to use from many laptop models and specification choices out there. This is why Compute Expert has compiled a list of the best laptops for customer service that you can make as your laptop-buying reference.
What are the laptops we recommend and why do we recommend them? Let’s start digging into the list right away.
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| Image | View on Amazon | Product |
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Apple MacBook Air M2 | |
 
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Lenovo ThinkPad T14 | |
 
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HP Spectre x360 |
Table of Contents:
What are the Best Laptops for Customer Service?
Now, let’s see more about the laptops we recommend for a customer service representative to use. Using one of these laptops should give you the laptop support you need to do your work as a customer service representative much more optimally.1. Apple MacBook Air M2
Apple MacBook Air M2 is the first laptop we think you should use to help you work optimally in your customer service role. With the Apple M2 chip that it has, this MacBook has an excellent performance level and should be able to run all Mac-compatible software you need without much problem.
The Apple M2 chip that this MacBook has is a quality processor for a laptop to use. Handling tasks related to your work as a customer service representative should be done well by this MacBook with this processor in charge. The chip’s efficient memory space management can also help you to optimize the 8GB RAM capacity that this MacBook has to multitask more intensely.
When you don’t have a power outlet near you to charge this MacBook with, you don’t have to worry. It is because this MacBook has an incredible battery life that can last up to 18 hours if you use it for standard customer service work. The design of this MacBook is sleek and lightweight as well so you can do your work anywhere you want much more easily.
To do video calls with this MacBook should also be splendid as it has an excellent webcam, microphones, and speakers to give you a clear communication experience. All in all, this Apple MacBook Air M2 can be the ideal laptop choice to make you work more productively as a customer service representative.
Key Features
- Screen Size, Resolution: 13.6 inches, 2560 x 1664 pixels
- Processor: Apple M2 with 8 cores and a speed of 3.5 GHz
- RAM Capacity: 8GB
- Storage: 512GB SSD
- Battery Life (Estimation): up to 18 hours of usage capacity
Pros
- Excellent specifications to support the daily work of a customer service representative
- Sleek and lightweight
- Two Thunderbolt 4 ports
- Long-lasting battery
- Excellent display and sound outputs
- Excellent webcam and microphones
- Comfortable keyboard to type on
Cons
- No USB-A, HDMI ports, and SD card reader slots
- Notched display
2. Lenovo ThinkPad T14
Lenovo ThinkPad T14 is the next laptop we recommend for people who work in customer service roles. As a laptop from the popular Lenovo ThinkPad series, this laptop is reliable when it comes to supporting work activities like the ones that a customer service representative has.
To run its operations, this laptop uses an AMD Ryzen 5 PRO 6650U processor. It is a great processor with a fast base clock and turbo speed to run the software you need to use in your customer service work with a high level of stability. The RAM capacity that this laptop has, 16GB, should be adequate to provide the memory space needed in your daily work.
When you need to work for long hours answering customer queries, you shouldn’t get much eye strain if you use this laptop as it has a friendly-to-the-eye display. There is also a 180-degree hinge which can make you view its display in a more comfortable position when you work.
The keyboard of this laptop is excellent as well and should provide you with a comfortable typing experience as you reply to customer questions in emails or social media messages. Overall, this Lenovo ThinkPad T14 is a splendid laptop that can be a good laptop choice to facilitate your customer service work.
Key Features
- Screen Size, Resolution: 14 inches, 1920 x 1200 pixels
- Processor: AMD Ryzen 5 PRO 6650U with 6 cores and speed in the range of 2.9-4.5 GHz
- RAM Capacity: 16GB
- Storage: 512GB PCIe NVMe SSD
- Battery Life (Estimation): up to 8 hours of usage capacity
Pros
- Excellent specifications to support the daily work of a customer service representative
- Quite sleek and lightweight
- USB-A, Thunderbolt 4 USB-C, and HDMI ports
- Friendly-to-the-eye display
- Stretchable hinge (up to 180 degrees)
- Comfortable keyboard to type on
Cons
- No SD card reader slots
3. HP Spectre x360
HP Spectre x360 is another laptop you may want to take a deeper look at during your laptop-buying process. It is an excellent 2-in-1 laptop from HP that can be very suitable for work in the area of customer service.
This laptop has a 13th Gen Intel Core i7 processor and 16GB RAM capacity as its main performance specifications. With the capabilities that these specifications have, this laptop should be able to manage typical software used in customer service roles without much problem. To help you work online more optimally, there is Wi-Fi 6E technology in this laptop that can give you an optimum internet connection speed from your Wi-Fi network.
The 2-in-1 form of this laptop can also help you complete your tasks as a customer service representative more comfortably. You can, for example, use it in its tablet form whenever you are on the go and need to review and reply to urgent customer queries. The battery life that this laptop has should help you to do your work with more flexibility as well because it can last a full day on a single charge.
Want a capable laptop to accompany you in your daily work in the customer service role? You may want to consider this HP Spectre x360 as the laptop to buy and use especially if you like the 2-in-1 form that it offers.
Key Features
- Screen Size, Resolution: 13.5 inches, 1920 x 1080 pixels
- Processor: 13th Gen Intel Core i7 with 10 cores and speed in the range of 1.7-5 GHz
- RAM Capacity: 16GB
- Storage: 512GB PCIe NVMe SSD
- Battery Life (Estimation): up to 10 hours of usage capacity
Pros
- Excellent specifications to support the daily work of a customer service representative
- A flexible laptop you can use in a tablet or tent form too
- Sleek and lightweight
- USB-A and Thunderbolt 4 USB-C ports
- A full-HD webcam
- Great speakers
- Comfortable keyboard to type on
Cons
- No HDMI ports and SD card reader slots
What are the Things We Should Consider When We Want to Buy a Laptop for a Customer Service Representative to Use?
Here are the things we think you should consider when you want to buy a laptop to use in customer service work.- Processor. The laptop you buy should have a good processor so it can run the software you need in your customer service work smoothly. We recommend a laptop with at least a late-generation i5 or Ryzen 5 processor for this
- RAM capacity. The RAM capacity in the laptop you buy should be adequate to provide the memory space needed by all the software you need to run simultaneously during your work. We recommend a laptop with at least 8GB RAM for this
- Storage. You may need to store some files related to your daily work as a customer service representative internally on your laptop so you can access them much more easily later. Thus, the laptop you buy should have adequate storage space to accommodate those files. We recommend a laptop with at least 256GB SSD storage space for this
Wrap Up
When you want to buy a laptop, you may want one that can help you do your work as a customer service representative optimally. However, it can be confusing to pick the right laptop from many laptop choices out there. This is why Compute Expert has created a list of the best laptops for customer service to help you.To summarize, here are three laptops we recommend for customer service work.
We hope our list can help you buy the best laptop to optimize your work productivity in the customer service role!
Read also:
- Best laptops for virtual assistants
- Best 15-inch 2-in-1 laptops
- Best laptops for social media management
